Claims Image

Claims information

In the event that you need to make a claim immediate notification must be given to RCS at the address below, wherever your final delivery is made. Whether you telephone, write or fax you will be required to provide the following information:

 

1. Your name and address for correspondence

2. Your certificate number

3. The name of the international mover with whom your original contract was made.

4. As many details as possible of your claim, including, at least:

 

  • Original certificate of insurance
  • Copies of all supporting documentation
  • Any estimates obtained where viable for necessary repairs or replacement.
  • Copies of delivery documentation when receiving the goods.
  • Copies of any documentation advising delivery agents of the nature of damage or loss.
  • Original or copy shipping invoices, together with shipping specification
  • Survey report or other documentary evidence to show the extent of the loss or damage
  • Correspondence exchanged with the Carriers and other parties regarding their liability for the loss or damage

 

Claims forms will be sent to you immediately. In the meantime you should attempt to obtain estimates where viable for necessary repairs or replacement. If you did not endorse the delivery documentation when receiving your goods you should also write to the final delivery agents advising them of the nature of damage or loss. If local representation is required by the Insurers arrangement will be made by RCS.

 

Insurer’s Claim Settling Agents:

RCS, Swan House, Swan Centre, Leatherhead, Surrey KT22 8AH

Tel: +44 (0) 1372 385970

Email: info@removalclaims.co.uk

 

RCS is a trading names of Jensten Insurance Brokers Ltd. Jensten Insurance Brokers Ltd is Authorised and Regulated by the Financial Conduct Authority (FRN 766281). Jensten Insurance Brokers Ltd is a limited company registered in England and Wales. Registered number: 08284692. Registered office: Beaufort House, 15 St. Botolph Street, London, EC3A 7BB.

 

FRAUDULENT CLAIMS

If you submit any claim knowing the same to be fake or fraudulent in any way the cover shall become void, the claim shall be forfeited and no charges will be refunded.

 

Portcullis is a trading name of Jensten Insurance Brokers Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered address: Beaufort House, 15 St Botolph Street, London, EC3A 7BB. Registered in England No: 08284692.